Unleashing the Future: IDC’s Dynamic Predictions for AI and Automation in 2024 and Beyond
In a recent webinar, IDC unveiled its top 10 AI and automation predictions for 2024 and beyond, shedding light on the future of these transformative technologies. The event showcased OpenAI’s GPT-3.5 series, marking a significant milestone in generative AI adoption and solidifying the projection that global spending on AI solutions will surpass $500 billion by 2027. The webinar, hosted by Ritu Jyoti, emphasized the explosive growth in AI and automation investments and stressed the importance of outcomes, governance, and risk management.
IDC’s predictions offer a detailed look into the future of AI and automation. The first prediction highlights the need to mitigate the risks associated with advancing AI technologies and GenAI, with cloud and software platform providers integrating safety and governance measures into their services. The second prediction notes the diverse regulatory requirements across borders, potentially causing organizations to face longer journeys to value as they navigate complex regulatory landscapes.
Conversational AI takes center stage in the third prediction, with its emergence as the standard user interface for both enterprise and consumer applications. This shift reshapes customer engagement, sales, marketing, and IT support. The fourth prediction focuses on the transition from technology to outcomes, with project sponsors increasingly expecting tangible value proven through well-defined key performance indicators.
The fifth and sixth predictions explore the automation of software quality and the transformation of IT services through GenAI in application modernization. Both have the potential to revolutionize the software development landscape and boost efficiency and service delivery speed.
Advancements in generative AI drive the seventh prediction, enabling sophisticated self-service knowledge discovery through natural language question answering and conversational search capabilities. The eighth prediction highlights the race to monetize generative AI for competitive advantage among G2000 companies, with innovative business models expected to double their GenAI monetization by 2024.
The ninth prediction focuses on the quest for Artificial General Intelligence (AGI), with multiple efforts and experiments anticipated by 2028. The impact of AGI on labor, intelligence, and creativity promises to be transformative. Lastly, the shift in chip priorities is addressed, as a move towards accelerators and AI-specific chips emerges, shifting away from server processors until AI workloads standardize.
In conclusion, IDC’s predictions not only showcase the rapid innovation within AI and automation but also highlight the crucial need for effective governance and risk management. As organizations and regulators navigate this dynamic landscape, the decisions made today will shape the trajectory of technological advancement and its integration into society for years to come.